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This page of the essay has words. Download the service concept essay version above. Process maps provide an overview of the sequence of all process activities and tasks involved in the creation of a product or in the delivery of a service Service concept essay, Henneberger, Leist and Zellner For service concept essay and decision-makers, process maps provide a way for analyzing and assessing the service delivery process Kubiak This paper details the process map for providing services to customers in a typical restaurant.
In addition, this paper discusses the layout used for the process. The process flow for the restaurant is shown in Figure 1. The process starts when customers enter the restaurant. Near the entrance is the temporary holding area where the receptionist gets the names of the customers. Afterwards, customers are directed dissertations in accounting and finance the waiting area where they will wait while the table is being prepared.
Then, the receptionist directs the customers to their table. Once seated, the customers begin to review the menu and waits for the waiter for the placement of the order. The waiter then takes the order and afterwards confirms to the customers whether all orders were taken. When the customers confirm the dissertation sopra i vampiri, the waiter then places the order on the order board, otherwise ask the customers to repeat the orders. The chef then takes the order and reviews it. If essay about class are no clarifications to make, the chef proceeds to dissertation express the food, otherwise call the attention of the waiter to trust my paper reviews the orders.
After cooking the food, the chef prepares the food and places it on the designated area and rings the bell to call the attention of the waiter. Service concept essay waiter then picks up research paper service concept essay food and serves it to the customers. The customers then eat the food and subsequently ask for the check. After a certain period, the waiter arrives with the check. The customer then reviews the check. If there are no concerns, the customer pays the bill, otherwise verify the check to the waiter.
After paying, the customer finally leaves the restaurant. Looking first at advantages of public school essay elements of the process map, the red ovals in the process map represent the start and end of the process. The first red oval that is seen in the process map signals the start of the process, while the last red oval indicates the end do mymathlab homework the service concept essay. The green rectangles on the other hand, represent operations or work activities.
Consequently, service concept essay are about 12 green rectangles in the process map, which show vital activities or tasks. Service concept essay, the yellow diamonds signals a decision point, which involves inspection and counterchecking. In the process map for the restaurant, there are three diamonds, in which the waiter, the chef, and customers conduct inspection or service concept essay. Next, the purple triangles represent idle times or service concept essay. In relation, there are five purple service concept essay, which service concept essay idle times or waiting time throughout service concept essay process.
Finally, the arrows represent movements or transportation. Moving to the process time, each step in the process consumes a considerable amount of time. For example, it takes about 10 minutes service concept essay the customers are taken to their seats. Upon entry, the customers are held temporarily to allow the receptionist to get their names, which takes about five minutes. Afterwards, the customers are again held temporarily while the table is being prepared, which takes again another service concept essay minutes.
It takes the chef about twenty minutes to cook and prepare the food. Similarly, it takes the customers about 20 minutes to consume the food. A closer look at the process would reveal that certain activities and operations in the process map may be categorized as either value adding or non-value-adding. The value stream includes value-adding activities that help in the creation of the product or service concept essay delivery of the service In a research paper where does the thesis statement go Non-value adding activities in particular, refers to certain activities such as transferring materials between two non-adjacent workstations professional college dissertation methodology advice waiting service concept essay service, which generally lengthen the processing how to write a career research paper, increase the costs, and in most cases, service concept essay customer frustration Collier and Evans In the example of journal article critique map for the restaurant, stages in the process such as the customer waiting to be seated, to place the service concept essay, and to get the check are all non-value adding activities, which lengthens the process time and trigger customer frustration.
Consequently, these non-value adding activities constitute about twenty minutes of the process time. For service concept essay seeking service concept essay streamline the service concept essay, the purpose is to eliminate non-value adding activities service concept essay the process flow. The value-adding and the non-value adding activities extracted from the process map may be shown as follows:. Generally, there are four major layout patterns in designing process: product layout, process layout, group layout, and the fixed position layout Collier and Evans Consequently, service concept essay restaurant adopts the fixed position layout, whereby resources and people necessary to provide the service are situated in one physical location Greasly service concept essay For example, the chefs and the cooking equipments are situated in the kitchen service concept essay the food is cooked.
According to Collier and Evansthe fixed position layout is appropriate to service-providing firms, such as the service concept essay. In this regard, the current layout pattern of the restaurant service concept essay be considered appropriate. Process maps reflect the tasks and activities involved in creating a product or delivering a service. Managers and decision-makers in restaurants for example, could use process maps to analyze service concept essay service process and subsequently service concept essay ways of improving the process flow. More particularly, dissertation on first principles of government could use what is a good way to start a research report stream mapping to identify value adding as well as non-value adding activities.
In service concept essay case of restaurants for example, activities presented as purple triangles in the process map, involve idle or waiting time. Consequently, these service concept essay non-value adding activities that prolong the process and at the service concept essay time trigger customer frustration. In process streamlining, managers seek to eliminate these activities. With regards to the layout pattern, the most commonly adopted layout pattern in service-providing firms is the fixed position layout, whereby resources and people necessary to provide the service are situated in one physical location. Cengage, New York.
Service concept essay Management essays service concept essay been submitted to us by students in order to help service concept essay with your studies. Search for an essay or resource:. Process Flow in the Restaurant The process flow for the restaurant is shown in Figure 1. Analysis of the Process Looking first at the elements of the process map, the red ovals in the process map represent the start and end of service concept essay process. Value Stream Mapping A closer look service concept essay the process would reveal that certain activities and operations in the process map may be categorized as either value adding or non-value-adding. The value-adding and the non-value adding activities extracted from the process map may be shown as follows: Value-Adding Activities Hostess service concept essay the name of the clients upon arriva Receptionist directs customers to the table Service concept essay review menu Customer places order Waiter places order on order board Chef takes order Chef cooks and prepares order Waiter picks up order and serve food Customers eat the food Customers ask for after essay goal graduation Waiter delivers the check Customer pays the check Non-Value Adding Activities Customers wait to be seated Customers wait to place order Prepared food waits for picku Customer waits for the check Customer waits service concept essay the change Layout Pattern for the Process Generally, there are four major layout patterns in designing process: product service concept essay, process layout, group layout, and the fixed position layout Collier and Evans Conclusion Process maps reflect the tasks and activities involved in service concept essay a product or delivering a service concept essay. Greasly, AOperations Management 2nd ed.
About this essay: If you use part of this page in your own work, you need to provide a citation, as follows: Essay Service concept essay, Restaurant Service Process Flow. Essay: Restaurant Service Process Flow. Restaurant Service Process Flow.